Mozilla Firefox Live Chat Support

The Mozilla Firefox forum and knowledgebase is already an excellent way to receive support if you are facing troubles with Firefox. I was able to solve more than one problem this way in short time. Mozilla recently introduced a new possibility that is even better because you get support (almost) in realtime.

The Firefox Live Chat Support is run by volunteers who know then ins and outs of Firefox and can help with almost any issue that you might be facing. What I really like is that the waiting time before you are connected to an agent is slim to none most of the time. Once the chat is loaded you can have a friendly chat with a support representative who is friendly and takes his time to chat with you.

I’m used to fast calls or chats when talking to representatives normally and this is a welcome difference. A test that I conducted revealed that they, or at least the agent that I was chatting with, knew a lot about Firefox. The agent did not just copy and paste knowledgebase articles but tried to explain everything in common words.

This is in my opinion an incredibly gain for the Firefox community and I would like to thank all volunteers for their work.